Michael Harding, ViVitro Customer Support Trainer, and Heidi Giesbrecht, StarFish Project Manager and PMO, were joint recipients of the Keep Calm and Carry On Award on December 5, 2015. The award honors an employee who rises to challenging times with compassion and grace making employees, customers, and leadership feel more confident, positive, and well looked after. It is selected and presented by StarFish Group President, Scott Phillips. “The Keep Calm and Carry On award recognizes performance under duress—and this year we’ve had a record number of nominees (13),” noted Phillips, reflecting both on the high level of company activity and outstanding performance of employees. His comment garnered a warm laugh and big round of applause from the audience of employees and their friends and family members.
ViVitro Labs GM, Gerry Wight, nominated Harding: “Michael kept calm in the line of duty when his hotel was shot up by police machine gun fire while in South Africa training a customer. Going to great lengths to ensure our customers get trained to maximize the results they receive from our equipment is our new level of great customer support. If that requires an all-day whirlwind flight to spend 3 hours in Toronto to arrange a visa and then a 24 hour flight to Africa we do it. Give that man the Keep Calm award for showing us all how to exceed customer expectations.”
Michael accepted the award with typical humility: “This year has been busy for the whole company, but everybody pulled together and did a great job. I think everyone deserves the Keep Calm and Carry On award.”