ViVitro strives to ensure 1 day response to all service enquiries whether by email or phone for support or RMA return of failed products.
The following options are available for all ViVitro systems:
ViVitro can offer a customized annual service contract based on the above range of services tailored to suit your needs and installed base.
ViVitro offers a 2 day system qualification at the client’s facility. Included in this service are:
Installation Qualification
Operational Qualification
Performance Qualification
ViVitro’s System Calibration Service confirms that products and related accessories are operating to the same specification used at time of manufacture. Based upon the product, service areas may include: beat rate, stroke displacement, position accuracy and waveform. A calibration certificate is provided with each product upon completion of the calibration. This service is available on-site or at the ViVitro factory.