Technical Services

ViVitro strives to ensure 1 day response to all service enquiries whether by email or phone for support or RMA return of failed products.

The following options are available for all ViVitro systems:

• Repair failed units supported by ViVitro
• Loaner equipment available for lease while unit is being repaired
• Tune unit to original factory specification
• Clean and maintain unit for all parts that experience wear and tear
• Upgrade software to latest revision
• Add new accessories to increase system capabilities

ViVitro can offer a customized annual service contract based on the above range of services tailored to suit your needs and installed base.

Qualification

ViVitro offers a 2 day system qualification at the client’s facility. Included in this service are:

Installation Qualification

• Conformance certificate – safety and emissions
• Calibration and maintenance schedules
• Review of lab facilities

Operational Qualification

• Leakage test
• Ensure client has test protocols
• Functional Test
• Calibration test
• User training sign-off

Performance Qualification

• Test against ISO 5840 requirements for accuracy and range
• Includes testing the accuracy of flow, pressure and drive outputs